On December 10th, we will be evolving our chat toxicity system by activating a chat filter. As a part of our efforts to address toxicity, we previously implemented an automatic ban feature for inappropriate language. Upon review, we found that the automatic ban feature, while effective at curtailing bad behavior, was intrusive to the gameplay of other players not engaging in the inappropriate activity. Therefore, the current system for auto-bans is evolving to improve the experience for all players, including those behaving appropriately.
The goal of the chat filter is to encourage players to be vigilant with the language they are using without immediately disrupting other players. While we valued the performance against toxicity that the auto-ban system brought, we also wanted to provide a more transparent feedback system to our players. The chat filter system will not only give direct feedback to players who are using toxic language, but will continue to allow us to provide appropriate sanctions to offending players.
When players use inappropriate language, they will receive the following private message:
"The following message was not sent and will be reviewed for inappropriate conduct:*word used*"
The flagged message is not broadcasted to other players in the match.
For clarity, manual toxicity reviews for temporary and permanent bans will continue in the same way that they have for the last few years.
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